bet365 Casino - bonus, review & our test results

How good is bet365 Casino's deposit bonus if you deposit USD 1000?

To answer the question "Which is United Kingdom's best deposit bonus?" we conducted two major tests. We compared the bonuses using a mathematical formula that calculates the value of the offer after the bonus conditions and wagering requirements have been met. The result of the tests is a measure we call "FBV" which stands for "Actual Bonus Value". To adapt the tests for both large and small players, we first conducted each test for a deposit of 1000 USD, and then for a deposit of 200 USD. This is how bet365.com performed in the tests.

Unfortunately, bet365 Casino does not offer any casino bonus for its new players, nor are there any free spins to take advantage of. We have initiated a dialogue with them in the hope of getting a good campaign that we can offer you. As soon as we have an offer in place, we will post it here in our bet365 Casino review, so come back regularly if you want to stay updated!

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV* USD 934
In 56th place : bet365 Casino, FBV* 0
Average in UK: USD 234

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 60th place: bet365 Casino, FBV* USD 0
Average in UK: USD 94

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service of all casinos to see which ones are the fastest and best.

How fast is the email customer service at bet365 Online Casino?

Bet365 Casino's customer service email unfortunately belongs to one of the worst in UK. They are ranked 35th out of 45 in the results list. Their average response time is 2 hours and 14 minutes, which can be compared to the average for all casinos, which is over 8 hours. Simply a poor result.

If customer service via email is important to you when choosing a casino, we recommend that you take a look at our list of casinos with the fastest customer service here.

Test results - Average response time to email

Winner: SpeedySpel Casino ,
In 35th place: bet365 Casino 2 hours and 14 minutes
Average in UK: just over 8 hours

How quickly does bet365.com respond to live chat?

Bet365 Online Casino's customer service via live chat unfortunately ranks among the worst in the country. We find them in 42nd place out of 45 casinos on the results list. The chat is open 24/7 every day. Their average response time is just over 2 minutes, which can be compared to the average for all casinos, which is just under 2 minutes. Simply a poor result.

Here you will find our top list of gaming companies with the best customer service.

Test results - Who has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening hours: 24/7
Average response time: 0 seconds

In 42nd place: bet365
Opening hours: 24/7
Average response time: just over 2 minutes

Average in UK:
Chat response in just under 2 minutes

To get the best possible casino experience, it is important to have a wide range of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how large the selection of a casino is. At first glance, all casinos have many games, but who has the most? We have counted and compiled the entire selection from bet365.com and all other casinos and compared it for you.

How good is the bet365 online casino range of games?

The majority of online casinos offer more game alternatives than you can find at bet365 Online Casino. However, there are 744 different games to choose from here, which is enough for most people. But if you compare with... SlotsMillion Your task is to translate into English without additions or comments, only translation. Here is a fragment of the article for translation: "som har flest alternativ i Sverige med sina 4778 spel så framstår bet365 som litet. Summan av kardemumman är hur som helst att det finns 744 olika spel här, och det räcker för de allra flesta." "which has the most options in UK with its 4778 games, bet365 appears small. The bottom line is that there are 744 different games here, and that is enough for most people."

Bet365 has, in addition to the regular casino, an almost complete range of games. Here you will find live casino, odds, live betting, poker, and horse betting. The only things you cannot play here are fantasy sports or bingo.

When we tally the number of casino games and their other gaming options, bet365 ranks 99th out of 45 in our compilation of the offerings at casinos. There are casinos with significantly larger selections, but the offering is not bad, so the rating is approved.

Test results - United Kingdom's best game selection?

Winner: Slots Million Casino
Number of casino games: 4778
Other games: live casino

In 99th place: bet365
Number of casino games: 744
Other games: live casino, odds, live betting, poker and betting on horses

Average in UK:
Number of casino games: 1783

When a slow website is loading, it's easy to become restless. Unfortunately, it's tricky to know if a casino loads quickly or slowly if you haven't played there much. To solve this problem, we have conducted tests on all casinos and can tell you which ones are fast and slow.

How fast does bet365.com load?

Unfortunately, bet365.com is one of the slowest betting companies in our tests. We find them in 40th place out of 45 casinos in the results list. It takes an average of 1.67 seconds for each page to fully load after a click. bet365 is significantly slower than the average of all casino sites in the test, which load in 2.28 seconds. A rather poor result.

Here is the list of the casinos that are faster.

Test results - Who has United Kingdom's fastest casino site?

Winner: Betsson Casino
Average loading time: 0.23 seconds

In 40th place: bet365 casino
Average load time: 1.67 seconds

Average in UK:
Average loading time: 2.28 seconds

Bet365 has performed okay in our tests but does not stand out. They have an average range of games. They offer some of the most generous bonuses we have seen. Unfortunately, the site is slow when clicking on things and customer service responds fairly quickly.

Each test gives a "grade" in stars, based on how well the casino performs from a user perspective, and a "result" based on its ranking compared to other online casinos. The highest grade one can receive is five stars, and the lowest grade one can receive is one star.

As you can see below, we have then added up all the grades and results from bet365 Casino and compared the total with other casinos.

Test of casino bonuses

We have tested bet365 Casino's bonus offer in three different ways. We test the bonuses for three different deposits, 200 USD, 1000 USD, and the maximum bonus deposit. We have given the tests the names FBV200, FBV1000, and FBVmax, where FBV or "Actual Bonus Value" refers to the value of a bonus when taking into account rules and wagering requirements.

On a USD 200 deposit:
FBV: USD 0.00
Result: 60 out of 45
Stars: 1.00 out of 5

On a USD 1,000 deposit:
FBV: USD 0.00
Result: 56 out of 45
Stars: 1.00 out of 5

On maximum bonus deposit ():
FBV: USD 0.00
Result: 55 out of 45
Stars: 1.00 out of 5

We then calculate the total ranking based on all three bonus tests in one, that is:

Total rating casino bonuses:
Result: 53 out of 45
Stars: 1.0 out of 5

Test of customer service

We have tested bet365 Casino's customer service in two different ways. How quickly they respond to emails and how quickly they respond to live chat. When we test the chat, we also consider their opening hours.

Email response time: 2 hours and 14 minutes
Result: 35 out of 45
Stars: 4.5 out of 5

Live chat opening hours: 24 hours per day
Live chat response time: just over 2 minutes Result: 42 of 45
Stars: 4.5 out of 5

We add the numbers together when we then take them further into the overall ranking:

Result: 45 out of 45
Stars: 4.5 out of 5

Test of game selection

The range of games at bet365 Casino is tested by partly counting how many casino games are offered and partly how many other types of games you can play.

Number of casino games: 744
Number of other types of games: 5, live casino, odds, live betting, poker and betting on horses
Result: 99 out of 45
Stars: 3.4 out of 5

Website speed test

Looking at how long it takes for the page to fully load after one click, how fast is bet365.com compared to other casino sites?

Average load time: 1.67 seconds
Result: 40 out of 45
Stars: 3.5 out of 5

Overall ranking of bet365.com

To arrive at bet365's overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results. The lower the score, the better.
Bonuses: 53 points
Customer service: 45 points
Game range: 99 points
Website speed: 40 points
Total: 237 points
Ranking relative to other casinos based on score: 68 out of 45

Stars based on ease of use:
Bonuses: 1.0 out of 5
Customer service: 4.5 out of 5
Game selection: 3.4 out of 5
Website speed: 3.5 out of 5
Overall: 3.10 out of 5 (reported as rounded to 3.0 in reviews and leaderboards)
Ranking relative to other casinos based on stars: 56 out of 45

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
bet365.com's overall ranking at saferonlinegambling.org : 69 out of 45.