Epic Casino - bonus, review & our test results

How good is Epic Casino's deposit bonus if you deposit USD 1000?

We wanted to know which casino bonus is the best and therefore conducted two major tests. We based them on the bonus terms and wagering requirements and created tests that show the value after these are completed. The tests provide an answer measured in "FBV", a measure we have developed which stands for "Actual Bonus Value". To make the tests relevant to as many people as possible, we have conducted them for deposits of 1000 USD and deposits of 200 USD. Let's take a look at how CasinoEpic.se performed.

Unfortunately, there is no casino bonus available for new players at Epic Casino. We are talking to them and making efforts to be able to offer a casino bonus or free spins with them soon. When we have received an offer, we will post it here in our Epic Casino review immediately, so come back regularly so you don't miss anything.

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV* USD 934
In 56th place : Epic Casino, FBV* 0
Average in UK: USD 235

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 60th place: Epic Casino, FBV* USD 0
Average in UK: USD 93

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service of all casinos to see which ones are the fastest and best.

How fast is the email customer service at Epic Online Casino?

Epic Casino's customer service ranks 13th out of 45 casinos in our email test. They are in the upper half of the list but are a bit away from the top. Their average response time is 16 minutes, which can be compared to the average for all casinos, which is over 8 hours. A decent result, but nothing fantastic.

To see all test results on the casinos' customer service, visit this page.

Test results - Average response time to email

Winner: SpeedySpel Casino ,
In 13th place : Epic Casino, 16 minutes
Average in UK: just over 8 hours

How quickly does CasinoEpic.se respond to live chat?

Their customer service via live chat at Epic Online Casino unfortunately ranks among the worst in the country. They are placed 83rd out of 45 casinos in the rankings. They lose a lot because they lack 24/7 customer service, something that all the top performers in the test have. Instead, their opening hours are from 09:00 to 18:00 Monday to Friday. Their average response time is just over 2 minutes, which can be compared to the average for all casinos, which is just under 2 minutes. The speed of their responses is therefore quite okay, but despite that, the overall rating is poor.

Here you will find our top list of gaming companies with the best customer service.

Test results - Who has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening hours: 24/7
Average response time : 0 seconds

In 83rd place : Epic
Opening hours: 09–18 Monday–Friday
Average response time: just over 2 minutes

Average in UK:
Chat response in just under 2 minutes

To get the best possible casino experience, it is important to have a wide range of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how large the selection of a casino is. At first glance, all casinos have many games, but who has the most? We have counted and compiled the entire selection from CasinoEpic.se and all other casinos and compared them for you.

How good is Epic online casino's range of games?

Your task is to translate into English without additions or comments, only translation. Here is a fragment of the article for translation: Epic Online Casino is very well positioned when we compare the amount of games at all different casinos. The number of games here is which can be compared to the average in UK, which is 1783. Most likely, you will find your favorite games here and they also release new games all the time.

Epic is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, bingo, or horse racing. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally up the number of casino games and their other gaming options, Epic ranks in 1st place out of 45 in our compilation of game offerings at casinos. Overall, they perform well in the test.

Test results - United Kingdom's best game selection?

Winner: Slots Million Casino
Number of casino games: 4778
Other games: and live casino

In zero place : Epic
Number of casino games:
Other games: live casino and poker

Average in UK:
Number of casino games: 1783

It is easy to lose patience when a website is slow to load. Unfortunately, there has not been an easy way to know if a casino loads quickly or slowly without playing there yourself. We solve the problem by conducting regular tests on all casinos and showing the results to you.

How fast does CasinoEpic.se load?

One of the slowest sites in our tests is unfortunately CasinoEpic.se. They rank 87th out of 45 gaming companies in the test. The average loading time we measured for them is 2.80 seconds. Epic loads slower than the average for all casino sites in the test, which is 2.28 seconds. A poor performance.

Here is the list of faster casinos.

Test results - Who has United Kingdom's fastest casino site?

Winner: Betsson Casino
Average load time : 0.23 seconds

In 87th place: Epic casino
Average load time : 2.80 seconds

Average in UK:
Average loading time: 2.28 seconds

Unfortunately, Epic has been one of the worst casinos we have tested. The website loads extremely quickly. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds quite quickly.

In each test we perform, we give the casinos a "rating" in stars based on how well they performed from a user perspective, and a "result" based on their ranking compared to other online casinos. The highest rating we give is five stars and the lowest rating we give is one star.

Below you can see how we have calculated all the results and grades for Epic Casino and then compared them to other casinos to determine the overall ranking.

Test of casino bonuses

With three different calculations, we have tested the bonus offer from Epic Casino. The bonuses are tested with three different deposit amounts, 200 USD, 1000 USD, and the maximum bonus deposit. For the tests, we use the names FBV200, FBV1000, and FBVmax, where FBV or "Actual Bonus Value" refers to the actual value of an offer when taking into account wagering requirements and bonus rules.

On a USD 200 deposit:
FBV: USD 0.00
Result: 60 out of 45
Stars: 1.00 out of 5

On a USD 1,000 deposit:
FBV: USD 0.00
Result: 56 out of 45
Stars: 1.00 out of 5

On maximum bonus deposit ():
FBV: USD 0.00
Result : 55 out of 45
Stars: 1.00 out of 5

Below you can see how we combine all three bonus tests into one, and these are the numbers we use in the overall ranking:

Total rating casino bonuses:
Result: 53 out of 45
Stars: 1.0 out of 5

Test of customer service

Your task is to translate into English without additions and comments, only translation. Here is a fragment of the article for translation: We have conducted two different tests on Epic Casino's customer service. How quickly are questions answered via email and how quickly are questions answered on live chat. Regarding the chat test, opening hours are also important.

Email response time: 16 minutes
Result: 13 out of 45
Stars: 5.0 out of 5

Live chat opening hours: 9 hours per day
Live chat response time: just over 2 minutes Result: 83 out of 45
Stars: 3.5 out of 5

Both tests are combined into two total numbers that we then use in the ranking:

Result: 52 out of 45
Stars: 4.5 out of 5

Test of game selection

We evaluate the range of games partly based on the number of casino games offered and partly what other types of games are available.

Number of casino games:
Number of other types of games: 2, live casino and poker
Result: out of 45
Stars: out of 5

Website speed test

How long does it take from click to fully loaded page for CasinoEpic.se compared to other casino sites?

Average loading time: 2.80 seconds
Result: 87 out of 45
Stars: 2.5 out of 5

Total ranking of CasinoEpic.se

To come up with Epic's overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results. The lower the score, the better.
Bonuses: 53 points
Customer service: 52 points
Game range: points
Website speed: 87 points
Total: 192 points
Ranking in relation to other casinos based on points: 33 out of 45

Stars based on ease of use:
Bonuses: 1.0 out of 5
Customer service: 4.5 out of 5
Game range: out of 5
Website speed: 2.5 out of 5
Overall: 2.58 out of 5 (reported as rounded to 2.5 in reviews and leaderboards)
Ranking relative to other casinos based on stars: 107 out of 45

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
CasinoEpic.se's total ranking on saferonlinegambling.org : 73 out of 45.