Luna Casino - bonus, review & our test results

How good is Luna Casino's deposit bonus if you deposit USD 1000?

We tested many casino deposit bonuses in two different tests. We calculated how much each offer was worth after wagering requirements and conditions. The results from the tests are measured in "actual bonus value" (ABV), a measure we have developed ourselves. We have made the calculations first for a deposit of 1,000 kronor, and then for a deposit of 200 kronor to suit different types of players. Below are the results for Luna Casino.

Unfortunately, Luna Casino does not offer any casino bonus for its new players, nor are there any free spins to take advantage of. We have initiated a dialogue with them in the hope of getting a good campaign that we can offer you. As soon as we have an offer in place, we will post it here in our Luna Casino review, so come back regularly if you want to stay updated!

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV: USD 93,420
In 55th place : Luna Casino, FBV: 0
Average for all casinos: USD 232

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 60th place: Luna Casino, FBV* USD 0
Average in UK: USD 92

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises, and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service at all the casinos on saferonlinegambling.org to see which ones are the fastest and best.

How quickly does Luna Online Casino respond to emails?

Luna Casino is not among the fastest casinos on saferonlinegambling.org when it comes to customer service via email, ranking 70th out of 121. This means they are in the lower half of all casinos on saferonlinegambling.org. Their average response time is just over 8 hours, which can be compared to the average for all casinos on saferonlinegambling.org, which is just over 7 hours. A rather weak result.

If customer service regarding email is one of the most important factors for you, it may be worth looking at another casino instead, here are the ones that have performed the best.

Test results - average response time to emails

Winner: Snabbis Casino , 10 minutes
In 70th place: Luna Casino just over 8 hours
Average for all casinos: just over 7 hours

How fast does Luna Casino respond to live chat?

Luna Casino is one of the few casinos that unfortunately does not offer live chat. If the live chat is among the most important factors for you, we recommend you to choose another casino.

Test results - which casino has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening Hours: 24/7
Average Response Time : 25 seconds

In 93rd place : Luna
Opening Hours: 0
Average Response Time: just under 3 minutes

Average for all casinos: chat response in just over 2 minutes

To get the best possible casino experience, it is important to have a large selection of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how large a casino's selection is. At first glance, all casinos have many games, but which one has the most? We have counted and compiled the entire selection from Luna Casino and all other casinos on saferonlinegambling.org and compared them for you.

How big is Luna online casino's game selection?

Luna Online Casino is one of the casinos on saferonlinegambling.org that has the largest selection of games. There are a total of 2611 to choose from, which can be compared to the average of 1794 for casinos on saferonlinegambling.org. They often release new games, and most likely your favorite games from other casinos are also available here.

Luna is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, poker, bingo, or horse racing. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally up the number of casino games and their other gaming options, Luna ranks 24th out of 121 in our compilation of the game selection at casinos on saferonlinegambling.org. A more than satisfactory result.

Test results - United Kingdom's best selection of games

Winner: Slots Million Casino
Number of Games: 4778
Non-traditional Game Types : live casino

In 24th place : Luna
Number of Games: 2611
Non-traditional Game Types: live casino

Average for all casinos: 1794

To sit and wait for a slow website to load is frustrating. At the same time, it is difficult to find out if a casino loads quickly or slowly before playing there for a while. That is why we regularly test all casinos to be able to tell which ones are fast here.

How fast does Luna Casino load?

Unfortunately, Luna Casino is one of the slowest sites in our tests. We find them in 93rd place out of 121 casinos in the results list. The different pages on the site load in 2.90 seconds. That is slower than the average for all gaming companies in the tests, 2.27 seconds. In other words, a poor result.

Here is the list of everyone who has performed better.

See Luna Casino test results here

Test results - which is United Kingdom's fastest casino site?

Winner: Betsson Casino
Average Page Load Speed ​​: 0.23 seconds

In 93rd place: Luna casino
Average Page Load Speed ​​: 2.90 seconds

Average for all casinos: 2.27 seconds

You will always lose in the long run if you bet money at a casino. This is because casinos, in all games, have an edge and profit margin. In many casino games, they can set their own profit margin. Luna Casino has set its profit margin high, which means you will lose your money faster here than on United Kingdom's best casino sites.

We have made a list of 16 of the country's most popular slots and compared the RTP*.

Average RTP at Luna: 93.49%
Average RTP as the best in UK: 96.53%

Casino profit margin at Luna: 6.51%
Lowest average profit margin in UK: 3.47%
Difference between Luna and the best: 3.04%

3.04% difference doesn't sound like much, but that difference makes you lose money almost twice as fast and have much less chance of winning.

*What is RTP and profit margin?

RTP is short for Return To Player and is an important number when playing slots. A normal RTP is 96%, on many slots the RTP is around 96%, and 4% the casino takes out in its own profit margin.

On many games, the betting companies themselves can set how much money should go to winnings (RTP) and how much they themselves should have in the profit margin.

The lower the RTP they choose, the bigger the profit margin they get themselves. The higher the betting company's margin, the less chance we players get to win.

Which means that even if you spin on the same slot, you have different chances of winning at different casinos. You can read all of this in the "terms and conditions" at Luna Casino and other gaming companies.

How did we count?

To see which casino offers the best chance of winning, we have looked at 16 of the country's most played slots and compared their RTP.

Luna offers 16 of the 16 popular slots (see list below). Luna has averaged the RTP on these games at 93.49%, making their casino's margin on these slots 6.51%.

If we compare with United Kingdom's highest RTP on these slots, the average is 96.53%, then the online casinos only have their own margin of 3.47%.

6.51% is almost twice as large a margin as 3.47%. This means that you lose your money almost twice as quickly if you play at Luna compared to playing at one of the casinos with the best RTP.

If you want to find the casinos with the best RTP, you can choose from the games below, and you will find a list of casinos that have the best RTP on that particular game.

Which games have we compared?

Unfortunately, Luna has been one of the worst casinos we have tested. The website loads extremely quickly. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds quite quickly.

In each test, online casinos receive a "result" based on their ranking, and a "rating" in stars based on how good their test results are from a user perspective. Many stars mean it was a good user experience, and few stars mean it was a bad one.

To know how Luna Casino has placed, we have added up both all their results and all their stars and compared them with other casinos as shown below.

Test of casino bonuses

We have conducted three different tests on Luna Casino's bonuses. The tests calculate how good the bonus is for a deposit of 200 USD, 1000 USD, or the maximum deposit based on the bonus. FBV stands for "Actual Bonus Value," which indicates how much the bonus is worth after rules and wagering requirements. The tests are called FBV200, FBV1000, and FBVmax.

If you deposit USD 200:
FBV: USD 0.00
Result: 60 out of 121
Stars: 1.00 out of 5

If you deposit USD 1,000:
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

If you get maximum bonus ():
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

When we combine the results of the various tests, we get the numbers that are then in the overall ranking:

Total rating casino bonuses:
Result: 52 out of 121
Stars: 1.0 out of 5

Test of customer service

In two different ways, we tested the customer service at Luna Casino. How quickly do we get in touch with the chat support and how long do we have to wait for a response to email questions. When it comes to the chat test, we also take their opening hours into account.

Response time for e-mail: roughly 8 hours
Result: 70 out of 121
Stars: 4.0 out of 5

Live chat opening hours: 0 hours per day
Live chat response time: just under 3 minutes
Result: 93 out of 121
Stars: 3.0 out of 5

When we add up Luna Casino's total results in the customer service tests, the results that are carried forward in the overall ranking, we get:

Result: 95 out of 121
Stars: 3.5 out of 5

Test of game selection

The test for the game selection takes into account two parameters – number of casino games, number of other types of games.

Number of casino games: 2611
Number of other types of games: 1, live casino
Result: 24 out of 121
Stars: 4.0 out of 5

Website speed test

The test sets the speed of how long it takes to load Luna Casino compared to other online casinos.

Average loading time: 2.90 seconds
Result: 93 out of 121
Stars: 2.5 out of 5

Overall ranking for Luna Casino

To come up with Luna's total star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results – this ranking serves as a comparison between different casinos. The lower the score, the better.
Bonuses: 52 points
Customer service: 95 points
Game range: 24 points
Website speed: 93 points
Total: 264 points
Ranking in relation to other casinos based on points: 83 out of 121

Stars based on user-friendliness - if a casino receives many stars, it does not necessarily mean that it is better than all others, but rather that it simply provides a good user experience (which many casinos can do). The more stars, the better.
Bonuses: 1.0 out of 5
Customer service: 3.5 out of 5
Game selection: 4.0 out of 5
Website speed: 2.5 out of 5
Total: 2.75 out of 5 (rounded to 2.5 in reviews and rankings)
Placement in relation to other casinos based on stars: 92 out of 121.

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
Luna Casino's overall ranking on saferonlinegambling.org : 90 out of 121.