Pokerstars Casino - bonus, review & our test results

How good is Pokerstars Casino's deposit bonus if you deposit USD 1,000?

We wanted to answer the question "Which deposit bonus is the best?" and therefore conducted two large tests. To determine which bonus was the best, we created a mathematical formula that calculates the value of an offer after bonus conditions and wagering requirements have been met. The test results are a measure we call "actual bonus value" which we abbreviate as "ABV". The calculations have been adjusted for both high rollers and beginners by first testing the value of a 1,000 kronor deposit, and then a 200 kronor deposit. Here are the results for Pokerstars Casino.

Pokerstars Casino's bonus ranks 33rd out of 121 for bonuses on a 1,000 kronor deposit. They land in the upper half of the list, but they are a bit away from the top. Their bonus provides an actual bonus value (ABV) of 94 kronor after the wagering requirements, which can be compared to the average at saferonlinegambling.org, which is 232 kronor. A decent result, but not very impressive.

Test results - bonus for USD 1,000 deposit

Winner: 888 Casino , FBV: USD 934.20
In 33rd place: Pokerstars Casino, FBV: USD 94.00
Average for all casinos: USD 232

How good is Pokerstars Casino's bonus if you deposit USD 200?

Pokerstars Casino performs better in our test for deposits of 200 USD compared to deposits of 1,000 USD. Their bonus with 100 free spins in the game Diamond Stars at a minimum deposit of 100 USD provides a higher percentage of extra value for the money on a small deposit than a large one.

Pokerstars Casino has one of the best bonuses at saferonlinegambling.org for those who want to deposit 200 kronor. The FBV for the bonus is 94. That is 2 kronor more than the average at saferonlinegambling.org, which is 92 kronor. The bonus ranks 27th out of 121 in our bonus test with 200 kronor deposits. A really good result.

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 27th place: Pokerstars Casino, FBV* USD 94
Average for all casinos: USD 92

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises, and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service at all the casinos on saferonlinegambling.org to see which ones are the fastest and best.

How quickly does Pokerstars Online Casino respond to emails?

Pokerstars Casino's customer service ranks 47th out of 121 casinos on saferonlinegambling.org in our email test. They are in the upper half of the list, but they are a bit away from the top. Their average response time is 4 hours & 25 minutes, which can be compared to the average for all casinos on saferonlinegambling.org, which is just over 7 hours. A decent result, but nothing fantastic.

Visit this page to see all test results for the casinos' customer service.

Test results - average response time to emails

Winner: Snabbis Casino , 10 minutes
In 47th place : Pokerstars Casino 4 hours and 25 minutes
Average for all casinos: just over 7 hours

How quickly does Pokerstars Casino respond to live chat?

Pokerstars Online Casino customer service is open 24/7 every day, and they are among the best at responding quickly on live chat at all casinos on saferonlinegambling.org. When we tested, they responded on average in just under 3 minutes, which puts them in 19th place out of 121 casinos on saferonlinegambling.org. This can also be compared to the average for casinos on saferonlinegambling.org, which is just over 2 minutes. So Pokerstars is achieving really good results.

If you want to see the full list of results for the casinos' live chats, you can do so here.

Test results - which casino has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening Hours: 24/7
Average Response Time : 25 seconds

In 19th place : Pokerstars
Opening Hours: 24/7
Average Response Time: just under 3 minutes

Average for all casinos: chat response in just over 2 minutes

To get the best possible casino experience, it is important to have a large selection of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how large a casino's selection is. At first glance, all casinos have many games, but which one has the most? We have counted and compiled the entire selection from Pokerstars Casino and all other casinos on saferonlinegambling.org and compared them for you.

How big is the Pokerstars online casino game selection?

Almost all casinos have a wide range of games to choose from, and this also applies to Pokerstars Online Casino. If you add up all their different games, there are 1,946 different options to choose from, which can be compared to the average of 1,803 for all online casinos on saferonlinegambling.org. As you can see, there are already many games available, and new games are regularly launched to choose from.

Pokerstars is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, poker, bingo, or horse racing. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally up the number of casino games and their other gaming options, Pokerstars ranks 60th out of 121 in our compilation of the game offerings at casinos on saferonlinegambling.org. Overall, it is a good result, but not the best.

Test results - United Kingdom's best selection of games

Winner: Slots Million Casino
Number of Games: 4,778
Non-traditional Game Types : live casino

In 60th place : Pokerstars
Number of Games: 1,946
Non-traditional Game Types: live casino

Average for all casinos: 1,803

It is easy to become restless while a slow website is loading. Unfortunately, it is difficult to know if a casino loads quickly or slowly if you have not played there yourself. Our solution has been to regularly test all casinos and then inform you about the results.

How fast does Pokerstars Casino load?

Pokerstars Casino came in 73rd out of 121 in our tests of the fastest online casinos. This puts them in the lower half of the leaderboard. Their average load time is 2.50 seconds, which can be compared to the average for all the casinos we tested, 2.28 seconds. An okay result, in other words.

All results can be read here.

See Pokerstars Casino test results here

Test results - which is United Kingdom's fastest casino site?

Winner: Betsson Casino
Average Page Load Speed ​​: 0.23 seconds

In 73rd place: Pokerstars casino
Average Page Load Speed ​​: 2.50 seconds

Average for all casinos: 2.28 seconds

In the long run, you always lose in casino games. This is because the gaming companies have a profit margin in all games. In fact, in most games, the casino can even set the profit margin themselves. Pokerstars Casino has set its profit margin quite high, which means you will lose your money a little faster here than on United Kingdom's best casino sites.

We have listed 16 popular slots and compared the RTP*.

Average RTP at Pokerstars: 94.99%
Average RTP as the best in UK: 96.53%

Casino profit margin at Pokerstars: 5.01%
Lowest average profit margin in UK: 3.47%
Difference between Pokerstars and the best: 1.53%

1.53% sounds pretty small, but that difference makes you lose your money faster and have a lower chance of winning.

*What is RTP and profit margin?

Your task is to translate into English without additions or comments, only translation. Here is a fragment of the article for translation: RTP stands for Return To Player and is a measure used in slots. RTP is often around 96%, which means that on average, 96% of the money wagered on each spin goes towards winnings, and on average, the casino wins 4% (their profit margin).

On most slots, the casinos themselves can control how much of the bet should go to winnings (RTP) and how big the casino's profit margin should be.

The lower the RTP number sets, the higher the betting company's profit margin. The bigger the betting company's margin, the worse chance we players have of winning.

So, even though you play the exact same game, you will have a lower chance of winning on certain casino sites, and a higher chance on others. If you want to read more, all the information is available in the terms and conditions at Pokerstars Casino and other casinos.

How did we count?

In order to compare which casino offers the greatest chance of winning, we have selected 16 of United Kingdom's most popular casino games and compared the RTP on these.

Pokerstars has 13 out of the 16 popular casino games (list below). On average, Pokerstars has set the RTP for these games at 94.99%, which means their own profit margin on these games is 5.01%.

If we compare with the country's highest RTP on these slots, the average is 96.53%, in which case the casinos only have their own profit margin of 3.47%.

5.01% margin is more than 3.47%. This means that you lose money faster when you play at Pokerstars than if you play at one of the online casinos with the best RTP.

If you want to find the online casinos with the best RTP, you can choose one of the games below, and you will get a list of casinos that have the best RTP on that particular game.

Which games have we compared?

Pokerstars has performed okay in our tests but does not stand out. The website loads extremely fast. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds quite quickly.

After each test, a "grade" is awarded based on how good the result is from a user perspective, as well as a "ranking" based on the position the casino has achieved in relation to other gaming companies. One star is the lowest grade and five stars is the highest grade.

According to the information below, we have then added up all the ratings and results for Pokerstars Casino and compared them to other casinos.

Test of casino bonuses

We have tested the bonus from Pokerstars Casino in three different ways. 200 USD deposit, 1,000 USD deposit, and maximum bonus deposit, then we see how good the bonus is for each variant. The tests have been named FBV200, FBV1000, and FBVmax. FBV or "Actual Bonus Value" refers to the value of a bonus when taking into account rules and wagering requirements.

If you deposit USD 200:
FBV: USD 94.08
Result: 27 out of 121
Stars: 3.0 out of 5

If you deposit USD 1,000:
FBV: USD 94.08
Result: 33 out of 121
Stars: 3.0 out of 5

If you get maximum bonus ():
FBV: USD 94.08
Result: 34 out of 121
Stars: 1.0 out of 5

When we add up the total ranking, we combine the grades and results from all three bonus tests into one:

Total rating casino bonuses:
Result: 31 out of 121
Stars: 2.0 out of 5

Test of customer service

We have conducted two tests on Pokerstars Casino's customer service. One test measures how quickly they respond to emails, while the other test measures how quickly they respond on live chat. In the live chat test, we have also taken into account the chat's opening hours.

Email response time: 4 hours and 25 minutes
Result: 47 out of 121
Stars: 4.0 out of 5

Live chat opening hours: 24 hours per day
Live chat response time: just under 3 minutes
Result: 19 out of 121
Stars: 4.0 out of 5

In the overall ranking, we combine both customer service tests and get the numbers:

Result: 28 out of 121
Stars: 4.5 out of 5

Test of game selection

We have tested the game selection at Pokerstars Casino and we partly take into account the number of games on offer and partly take into account how many other types of games you can choose from.

Number of casino games: 1,946
Number of other types of games: 1, live casino
Result: 60 out of 121
Stars: 3.0 out of 5

Website speed test

When we compare to other casino sites, how fast does Pokerstars Casino site load?

Average loading time: 2.50 seconds
Result: 73 out of 121
Stars: 2.5 out of 5

Overall ranking for Pokerstars Casino

To come up with Pokerstars' overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results – this ranking serves as a comparison between different casinos. The lower the score, the better.
Bonuses: 31 points
Customer service: 28 points
Game selection: 60 points
Website speed: 73 points
Total: 192 points
Ranking in relation to other casinos based on points: 31 out of 121

Stars based on user-friendliness - if a casino receives many stars, it does not necessarily mean that it is better than all others, but rather that it simply provides a good user experience (which many casinos can do). The more stars, the better.
Bonuses: 2.0 out of 5
Customer service: 4.5 out of 5
Game selection: 3.0 out of 5
Website speed: 2.5 out of 5
Total: 3.15 out of 5 (rounded to 3.0 in reviews and top lists)
Placement in relation to other casinos based on stars: 49 out of 121.

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
Pokerstars Casino's overall ranking on saferonlinegambling.org : 38 out of 121.