Premier Live Casino - bonus, review & our test results

How good is Premier Live Casino's deposit bonus if you deposit USD 1000?

To answer the question "Which is United Kingdom's best deposit bonus?" we conducted two major tests. We compared the bonuses using a mathematical formula that calculates the value of the offer after the bonus terms and wagering requirements have been met. The results of the tests are a measure we call "FBV," which stands for "actual bonus value." To tailor the tests for both high rollers and people who don't want to bet as much, we first did a deposit of 1,000 kronor, and then a deposit of 200 kronor. Here's how Premier Live Casino performed in the tests.

Unfortunately, Premier Live Casino does not offer any deposit bonus or free spins for its new players. We are in dialogue with them and hope to be able to offer both a casino bonus and free spins in the near future. As soon as we have an offer in place, it will be available here in our Premier Live Casino review, so keep an eye out so you don't miss anything!

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV: USD 93,420
In 55th place : Premier Live Casino, FBV: 0
Average for all casinos: USD 232

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 60th place: Premier Live Casino, FBV* USD 0
Average in UK: USD 92

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises, and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service at all the casinos on saferonlinegambling.org to see which ones are the fastest and best.

How quickly does Premier Live Online Casino respond to emails?

Your task is to translate into English without additions or comments, only translation. Here is a fragment of the article for translation: Premier Live Casino is one of the fastest casinos on saferonlinegambling.org when it comes to customer service via email and ranks 18th out of 121. In our tests, their average response time is 44 minutes. That is over 7 hours faster than the average for all casinos on saferonlinegambling.org, which is over 7 hours. A really good result.

If you want to see all the test results, you can visit our overview that shows casinos with the best customer service here.

Test results - average response time to emails

Winner: Snabbis Casino , 10 minutes
In 18th place : Premier Live Casino 44 minutes
Average for all casinos: just over 7 hours

How fast does Premier Live Casino respond to live chat?

Premier Live Online Casino does not have 24/7 availability in their live chat, which causes them to lose some ranking. Instead, their opening hours are from 10 am to 12 am Monday to Friday. Their average response time is just under 3 minutes, which can be compared to the average for all casinos on saferonlinegambling.org, which is just over 2 minutes. In total, they rank 79th out of 121 casinos on saferonlinegambling.org. A rather weak result.

If live chat is something that is really important to you, it may be worth looking at other casinos as alternatives. Here you will find our top list of gaming companies with the best customer service.

Test results - which casino has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening Hours: 24/7
Average Response Time : 25 seconds

In 79th place : Premier Live
Opening Hours: 10am–12pm Monday–Friday
Average Response Time: just under 3 minutes

Average for all casinos: chat response in just over 2 minutes

To get the best possible casino experience, it is important to have a wide range of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how extensive a casino's selection is. At first glance, all casinos have many games, but which one has the most? We have counted and compiled the entire selection from Premier Live Casino and all other casinos on saferonlinegambling.org and compared them for you.

How big is Premier Live online casino's game selection?

Most casinos on saferonlinegambling.org offer more games than Premier Live Online Casino does. Even though they have a relatively small selection, they still offer 1169 different games. However, when looking at the average here on saferonlinegambling.org of 1794 games, or comparing with SlotsMillion Your task is to translate into English without additions or comments, only translation. Here is a fragment of the article for translation: "som har störst utbud av alla casinon på den här sajten med 4778 spel, så framstår Premier Live som litet. Det får helt enkelt vara upp till dig om du tycker 1169 är många eller få spel." which has the largest selection of all casinos on this site with 4778 games, Premier Live appears small. It's simply up to you whether you think 1169 games are many or few.

Premier Live is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, poker, bingo, or horse racing. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally the number of casino games and their other gaming options, Premier Live ranks 92nd out of 121 in our compilation of the game offerings at casinos on saferonlinegambling.org. It is an acceptable result, but poor compared to those who performed best in the test.

Test results - United Kingdom's best selection of games

Winner: Slots Million Casino
Number of Games: 4778
Non-traditional Game Types : live casino

In 92nd place : Premier Live
Number of Games: 1169
Non-traditional Game Types: live casino

Average for all casinos: 1794

When a slow website is loading, it's easy to become restless. Unfortunately, it's tricky to know if a casino loads quickly or slowly if you haven't played there much. To solve this problem, we have conducted tests on all casinos and can tell you which ones are fast and slow.

How fast does Premier Live Casino load?

Unfortunately, Premier Live Casino is one of the slowest gambling companies in our tests. We find them in 108th place out of 121 casinos on the results list. It takes an average of 3.70 seconds for each page to fully load after a click. Premier Live is clearly slower than the average of all casino sites in the test, which load in 2.27 seconds. A rather poor result.

Here is the list of casinos that are faster.

See Premier Live Casino test results here

Test results - which is United Kingdom's fastest casino site?

Winner: Betsson Casino
Average Page Load Speed ​​: 0.23 seconds

In 108th place: Premier Live casino
Average Page Load Speed ​​: 3.70 seconds

Average for all casinos: 2.27 seconds

In the long run, you never win at the casino. This is because all casinos, in all games, have an edge and profit margin. They can even set the profit margin themselves on many games. Premier Live Casino has set its profit margin quite high, which means you will lose your money a little faster here than on some other casino sites.

We have compiled 16 of United Kingdom's most popular casino games and compared the RTP*.

Average RTP at Premier Live: 95.06%
Average RTP as the best in UK: 96.53%

Casino profit margin at Premier Live: 4.95%
Lowest average profit margin in UK: 3.47%
Difference between Premier Live and the best: 1.47%

1.47% doesn't sound too dangerous, but that difference makes you lose money unnecessarily fast and have less chance of winning.

*What is RTP and profit margin?

RTP is an abbreviation for Return To Player and is an important figure when playing slots. On many slots, the RTP is around 96%, which means that on average, 96% of the bet goes towards winnings on each spin, and on average, the casino wins 4% (their profit margin).

On most games, the casino can choose how much of the wagered money will be won (RTP) and how much of the bet they will take themselves.

The lower they set the RTP, the higher their own profit margin will be. The higher their profit margin, the lower chance we players have of winning.

So, you can play exactly the same way and despite that, your chance of winning will be different at different casinos. All information can be found in "rules and conditions" at Premier Live Casino and at other gambling companies.

How did we count?

To find out which casino gives us players the greatest chance of winning, we have looked at 16 of United Kingdom's most popular slots and compared the RTP on these.

Your task is to translate into English without additions and comments, only translation. Here is a fragment of the article for translation: Premier Live offers 14 out of the 16 most popular games (see the list below). On average, Premier Live has set the RTP for these slots at 95.06%, which means their own profit margin on these games is 4.95%.

If we compare with United Kingdom's best RTP on these games, the average is 96.53%, then the casinos only have their own profit margin of 3.47%.

4.95% is higher than 3.47%. This means that you will lose your money faster if you play at Premier Live than if you play at one of the casinos with the best RTP.

If you want to find the gambling sites with the best RTP, you can choose one of the games below, and you will get a list of casinos that have the best RTP on that particular game.

Which games have we compared?

Premier Live has unfortunately been one of the worst casinos we have tested. The website loads extremely quickly. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds quite quickly.

Each test gives a "grade" in stars, based on how well the casino performs from a user perspective, and a "result" based on its ranking compared to other online casinos. The highest grade one can receive is five stars, and the lowest grade one can receive is one star.

As you can see below, we have added up all the ratings and results of Premier Live Casino and compared the total with other casinos.

Test of casino bonuses

We have tested Premier Live Casino's bonus offer in three different ways. We test the bonuses for three different deposits, 200 USD, 1000 USD, and the maximum bonus deposit. We have given the tests the names FBV200, FBV1000, and FBVmax, where FBV or "Actual Bonus Value" refers to the value of a bonus when taking into account rules and wagering requirements.

If you deposit USD 200:
FBV: USD 0.00
Result: 60 out of 121
Stars: 1.00 out of 5

If you deposit USD 1,000:
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

If you get maximum bonus ():
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

We then calculate the total ranking based on all three bonus tests in one, that is:

Total rating casino bonuses:
Result: 52 out of 121
Stars: 1.0 out of 5

Test of customer service

We have tested Premier Live Casino's customer service in two different ways. How quickly they respond to emails and how quickly they respond to live chat. When we test the chat, we also consider their opening hours.

Email response time: 44 minutes
Result: 18 out of 121
Stars: 5.0 out of 5

Live chat opening hours: 14 hours per day
Live chat response time: just under 3 minutes
Result: 79 out of 121
Stars: 3.5 out of 5

We add the numbers together when we then take them further into the overall ranking:

Result: 57 out of 121
Stars: 4.5 out of 5

Test of game selection

The range of games at Premier Live Casino is tested by partly counting how many casino games are offered and partly how many other types of games you can play.

Number of casino games: 1169
Number of other types of games: 1, live casino
Result: 92 out of 121
Stars: 3.2 out of 5

Website speed test

Looking at how long it takes for the page to fully load after one click, how fast is Premier Live Casino compared to other casino sites?

Average loading time: 3.70 seconds
Result: 108 out of 121
Stars: 1.5 out of 5

Overall ranking for Premier Live Casino

To come up with Premier Live's overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results – this ranking serves as a comparison between different casinos. The lower the score, the better.
Bonuses: 52 points
Customer service: 57 points
Game range: 92 points
Website speed: 108 points
Total: 309 points
Ranking in relation to other casinos based on points: 103 out of 121

Stars based on user-friendliness - if a casino receives many stars, it does not necessarily mean that it is better than all others, but rather that it simply provides a good user experience (which many casinos can do). The more stars, the better.
Bonuses: 1.0 out of 5
Customer service: 4.5 out of 5
Game selection: 3.2 out of 5
Website speed: 1.5 out of 5
Total: 2.49 out of 5 (rounded to 2.5 in reviews and rankings)
Placement in relation to other casinos based on stars: 113 out of 121.

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
Premier Live Casino overall ranking on saferonlinegambling.org : 111 of 121.