Race Casino - bonus, review & our test results

How good is Race Casino's deposit bonus if you deposit USD 1000?

We have conducted two major tests on all casinos to see which ones offer the best deposit bonuses. We calculated which offers provide the most value after all wagering requirements have been met. We call this value "Actual Bonus Value" (ABV). We have made the calculations for both a large initial deposit of 1000 USD and a small initial deposit of 200 USD. Here are the results for RaceCasino.com.

Unfortunately, there is no casino bonus available for new customers at Race Casino. We are in ongoing dialogue with them to arrange a campaign that you can take part in in the future. When we have a casino bonus or free spins available, we will write about it directly in our Race Casino review, so come back if you don't want to miss anything.

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV* USD 934
In 42nd place : Race Casino, FBV*
Average in UK: USD 235

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 55th place: Race Casino, FBV* USD
Average in UK: USD 93

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service of all casinos to see which ones are the fastest and best.

How fast is Race Online Casino's email customer service?

Race Casino is one of the fastest casinos in UK when it comes to customer service via email and ranks tenth out of 45. In our tests, their average response time is 15 minutes. That is over 7 hours faster than the average of all casinos, which is over 8 hours. A really good result.

If you want to see all the test results, you can visit our overview of casinos with the best customer service here.

Test results - Average response time to email

Winner: SpeedySpel Casino ,
In tenth place : Race Casino, 15 minutes
Average in UK: just over 8 hours

How fast does RaceCasino.com respond to live chat?

Race Online Casinos live chat ranks tenth out of 45 casinos in our test. They are in the upper half of the list but are not at the top. The chat is available 24/7 every day. Their average response time is just over 2 minutes, which can be compared to the average for all casinos, which is just under 2 minutes. A good result, but not the best.

If you are curious about all the results, you can visit our top list for fastest live chat here.

Test results - Who has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening hours: 24/7
Average response time : 0 seconds

In 19th place : Race
Opening hours: 24/7
Average response time: just over 2 minutes

Average in UK:
Chat response in just under 2 minutes

To get the best possible casino experience, it is important to have a wide range of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how extensive a casino's selection is. At first glance, all casinos have many games, but who has the most? We have counted and compiled the entire selection from RaceCasino.com and all other casinos and compared them for you.

How good is Race online casino's selection of games?

Race Online Casino offers fewer games than most casinos do. However, you can choose from 1943 different games here, and it takes a long time to test them all. At the same time, just looking at the average of 1783 games, Race appears quite small. In any case, there are 1943 different games to choose from here, and to tell the truth, hardly anyone plays more than that.

Race is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, poker, bingo, or horse betting. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally up the number of casino games and their other gaming options, Race ranks 60th out of 45 in our compilation of the game offerings at casinos. Although it may be seen as bad to come so low on the leaderboard, the game selection is acceptable.

Test results - United Kingdom's best game selection?

Winner: Slots Million Casino
Number of casino games: 4778
Other games: and live casino

In 60th place : Race
Number of casino games: 1943
Other games: and live casino

Average in UK:
Number of casino games: 1783

It is very frustrating when you have to sit and wait for slow websites. At the same time, it is very difficult to know how fast a casino website is before you start playing there. That is why we have tested all casinos to see which ones have the fastest websites.

How fast does RaceCasino.com load?

Unfortunately, RaceCasino.com is one of the slowest sites in our tests. We find Race in 35th place out of 45 online casinos in the compilation. On average, it took 1.60 seconds for each page to load completely. 2.28 seconds is the average for all casinos in the test, so Race is slower. They perform poorly in this test.

All casinos that performed better in the test are listed here.

Test results - Who has United Kingdom's fastest casino site?

Winner: Betsson Casino
Average load time : 0.23 seconds

In 35th place: Race casino
Average loading time : 1.60 seconds

Average in UK:
Average loading time: 2.28 seconds

Race has performed okay in our tests but does not stand out. The website loads extremely fast. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds quite quickly.

We give both a "rating" counted in stars and focus on user experience, and a "result" based on how the gaming company ranks compared to other casinos. One star either means it was very bad or there was nothing to measure, while five stars mean it was excellent.

We have then based the overall ranking as follows, where we add up all the ratings and results that Race Casino has received and compare them to other casinos in UK.

Test of casino bonuses

We have tested the bonuses from Race Casino in three different ways. Firstly, how good a bonus you get if you deposit 200 USD, secondly 1000 USD, and thirdly if you make the highest deposit that maximizes the bonus. We call these tests FBV200, FBV1000, and FBVmax. FBV stands for "Actual Bonus Value," i.e. how much a bonus is worth after wagering requirements and rules.

On a USD 200 deposit:
FBV: USD 17.60
Result: 55 out of 45
Stars: 1.50 out of 5

On a USD 1,000 deposit:
FBV: USD 88.00
Result: 42 out of 45
Stars: 1.50 out of 5

On maximum bonus deposit (USD 1,000):
FBV: USD 88.00
Result: 43 out of 45
Stars: 1.50 out of 5

When we add up Race Casino's total results in all bonus tests, which become the numbers that we later include in the overall ranking, the results are:

Total rating casino bonuses:
Result: 39 out of 45
Stars: 1.5 out of 5

Test of customer service

We tested the customer service at Race Casino with two different tests. How long does it take to get a response to emails, and how long does it take to get a response in the chat. The opening hours are also relevant for the chat tests.

Email response time: 15 minutes
Result: 10 out of 45
Stars: 5.0 out of 5

Live chat opening hours: 24 hours per day
Live chat response time: just over 2 minutes Result: 19 out of 45
Stars: 4.5 out of 5

Customer service then receives a total result and rating when both tests are combined:

Result: 4 out of 45
Stars: 5 out of 5

Test of game selection

In the evaluation of the game selection, it is partly the number of casino games that play and partly the number of other games that are offered.

Number of casino games: 1943
Number of other types of games: 1, and live casino
Result: 60 out of 45
Stars: 3.6 out of 5

Website speed test

We have tested the speed of RaceCasino.com to know how fast the site loads in relation to other casinos.

Average loading time: 1.60 seconds
Result: 35 out of 45
Stars: 3.5 out of 5

Overall ranking of RaceCasino.com

To come up with Race's overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results. The lower the score, the better.
Bonuses: 39 points
Customer service: 4 points
Game selection: 60 points
Website speed: 35 points
Total: 138 points
Ranking in relation to other casinos based on points: 10 out of 45

Stars based on ease of use:
Bonuses: 1.5 out of 5
Customer service: 5 out of 5
Game selection: 3.6 out of 5
Website speed: 3.5 out of 5
Overall: 3.34 out of 5 (reported as rounded to 3.5 in reviews and leaderboards)
Ranking relative to other casinos based on stars: 30 out of 45

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
RaceCasino.com's overall ranking of saferonlinegambling.org : 13 out of 45.