SpinGenie Casino - Bonus, Review & Our Test Results

How good is SpinGenie Casino's deposit bonus if you deposit USD 1000?

To be able to compare many casino bonuses, we conducted two large tests. We started by finding out the bonus terms and wagering requirements, and then we created a mathematical formula that calculated the value of a bonus after these requirements were met. All test results are measured in a unit we call "FBV" which stands for "actual bonus value". The tests are tailored for players with both large and small budgets by first considering a first deposit of 1,000 kronor, and then conducting the same test with a first deposit of 200 kronor. Now let's see how SpinGenie Casino performed.

Unfortunately, SpinGenie Casino does not offer any deposit bonus or free spins for its new players. We are in dialogue with them and hope to be able to offer both a casino bonus and free spins in the near future. As soon as we have an offer in place, it will be available here in our SpinGenie Casino review, so keep an eye out so you don't miss anything!

Test results – Bonus for USD 1,000 deposit

Winner: 888 Casino , FBV: USD 93,420
In 55th place : SpinGenie Casino, FBV: 0
Average for all casinos: USD 232

Test results – Bonus on USD 200 deposit

Winner: 888 Casino , FBV* USD 206 USD
In 60th place: SpinGenie Casino, FBV* USD 0
Average in UK: USD 92

Customer service is a very important part of the casino experience. As a player, it is very difficult to know if the customer service is good or bad at different casinos without testing them all yourself. Suddenly, the problem arises, and if the customer service is slow and poor, it easily leads to frustration.

We have tested the customer service at all the casinos on saferonlinegambling.org to see which ones are the fastest and best.

How quickly does SpinGenie Online Casino respond to emails?

SpinGenie Casino is not one of the fastest casinos on saferonlinegambling.org when it comes to customer service via email, ranking 70th out of 121. This means they are in the lower half of all casinos on saferonlinegambling.org. Their average response time is just over 8 hours, compared to the overall average of just over 7 hours for all casinos on saferonlinegambling.org. A rather weak result.

If customer service regarding email is one of the most important factors for you, it may be worth looking at another casino instead, here are the ones that have performed the best.

Test results - average response time to emails

Winner: Snabbis Casino , 10 minutes
In 70th place : SpinGenie Casino just over 8 hours
Average for all casinos: just over 7 hours

How quickly does SpinGenie Casino respond to live chat?

SpinGenie Casino is one of the few casinos that unfortunately does not offer live chat. If the live chat is among the most important factors for you, we recommend you to choose another casino.

Test results - which casino has United Kingdom's best live chat?

Winner: MrVegas Casino
Opening Hours: 24/7
Average Response Time : 25 seconds

In 93rd place : SpinGenie
Opening Hours: 0
Average Response Time: just under 3 minutes

Average for all casinos: chat response in just over 2 minutes

To get the best possible casino experience, it is important to have a wide range of slots and games. The more games you can choose from, the more variety. As a player, it is difficult to know how extensive a casino's selection is. At first glance, all casinos have many games, but which one has the most? We have counted and compiled the entire selection from SpinGenie Casino and all other casinos on saferonlinegambling.org and compared them for you.

How big is SpinGenie online casino's game selection?

SpinGenie Online Casino is one of the online casinos on saferonlinegambling.org with the largest selection of games. Their total game selection is 2781, which can be compared to the number 1794, which is the average for all casinos on saferonlinegambling.org. The number of games offered is constantly increasing, and you will likely find both new games and old favorites here.

SpinGenie is completely focused on its online casino and unfortunately does not offer sports betting, live betting, fantasy sports, poker, bingo, or horse racing. If you want to play at a casino that has these options, you will have to look at other gaming companies.

When we tally up the number of casino games and their other gaming options, SpinGenie ranks 14th out of 121 in our compilation of the casinos' game offerings on saferonlinegambling.org. In other words, they perform well in the test.

Test results - United Kingdom's best selection of games

Winner: Slots Million Casino
Number of Games: 4778
Non-traditional Game Types : live casino

In 14th place : SpinGenie
Number of Games: 2781
Non-traditional Game Types: live casino

Average for all casinos: 1794

When a website is slow to load, it can be easy to lose patience. Unfortunately, it hasn't been easy to get an overview of which casinos load quickly or slowly. We solve these frustrations by testing all casinos and then telling you which ones are fast or slow.

How fast does SpinGenie Casino load?

At 66th place out of 121 gaming companies, we find SpinGenie Casino in our test of the fastest casino websites. More than half of all casinos are thus ahead of them here. We measured the average loading time at SpinGenie to be 2.20 seconds, which can be compared to the average for all the casinos we tested, which is 2.27 seconds. In other words, okay.

You can read the rest of the test results here.

See SpinGenie Casino test results here

Test results - which is United Kingdom's fastest casino site?

Winner: Betsson Casino
Average Page Load Speed ​​: 0.23 seconds

In 66th place: SpinGenie casino
Average Page Load Speed ​​: 2.20 seconds

Average for all casinos: 2.27 seconds

Over time, you always lose at the casino. This is because all casinos have profit margins in their favor in all casino games. They can even set the profit margin they want for different games themselves. SpinGenie Casino has set it so that they have a large profit margin, so you lose your money faster here than at several other online casinos.

We have compiled 16 of the country's most played slots and compared the RTP*.

Average RTP at SpinGenie: 93.49%
Average RTP as the best in UK: 96.53%

Casino profit margin at SpinGenie: 6.51%
Lowest average profit margin in UK: 3.47%
Difference between SpinGenie and the best: 3.04%

3.04% doesn't sound like a big deal, but the small difference makes you lose almost twice as fast and have a much lower chance of winning.

*What is RTP and profit margin?

Your task is to translate into English without additions or comments, only the translation. Here is a fragment of the article for translation: Return To Player, abbreviated as RTP, is very important for us who play slots. Often, RTP is around 96%. On many slots, RTP is around 96%, and 4% on average goes to the casino as their profit margin.

On most games, the casino can choose how much of the bet goes to winnings (RTP) and how big their own profit margin should be.

The lower the RTP is set, the higher the casino's profit margin. The higher the betting company's profit margin, the less chance the player has of winning.

This means that even if you play the same game, you will have different chances of winning at different casinos. You can find more information about this in the "terms and conditions" at SpinGenie Casino and other gaming companies.

How did we count?

In order to compare which gambling company offers the highest chance of winning, we have compiled 16 of the country's most played slots and compared the Return To Player on them.

SpinGenie offers 16 of the 16 most popular games (see list below). On average, SpinGenie has set the RTP on these slots to 93.49%, making their own profit margin on these games 6.51%.

If we compare with United Kingdom's best RTP on these games, the average is 96.53%, then the casinos' own margin is only 3.47%.

6.51% is almost twice as much as 3.47%. This means that you lose your money almost twice as fast when you play at SpinGenie than if you play at one of the casinos with the best RTP.

If you want to find the gambling sites with the best RTP, you can click on one of the games below, and you will get a list of gambling sites that have the best RTP on that particular game.

Which games have we compared?

SpinGenie has performed okay in our tests but does not stand out. The website loads extremely fast. They have a huge selection of casino games. They offer some of the most generous bonuses we have seen. Unfortunately, customer service responds fairly quickly.

We distribute both a "rating" counted in stars that focuses on user experience, and a "result" based on how the casino has positioned itself in relation to other gaming sites. Five stars means it was perfect, and one star means it was a disaster or not measurable.

The total ranking is then based on adding up all the ratings and results that SpinGenie Casino has received and comparing them to all other casinos as follows.

Test of casino bonuses

We have conducted three tests on SpinGenie Casino's bonuses. How good is their offer if you deposit 200 USD, 1000 USD, and the highest deposit that gives a bonus. We call these tests FBV200, FBV1000, and FBVmax, where FBV stands for "Actual Bonus Value," i.e. how much a bonus is worth after wagering requirements and rules.

If you deposit USD 200:
FBV: USD 0.00
Result: 60 out of 121
Stars: 1.00 out of 5

If you deposit USD 1,000:
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

If you get maximum bonus ():
FBV: USD 0.00
Result: 55 out of 121
Stars: 1.00 out of 5

In the overall ranking, we combine the results and grades from all three bonus tests and these are the numbers below:

Total rating casino bonuses:
Result: 52 out of 121
Stars: 1.0 out of 5

Test of customer service

The customer service at SpinGenie Casino has been tested in two different ways. How quickly do we receive a response via email, and how quickly do we receive a response in the chat. For the chat test, we also take their opening hours into account.

Response time for e-mail: roughly 8 hours
Result: 70 out of 121
Stars: 4.0 out of 5

Live chat opening hours: 0 hours per day
Live chat response time: just under 3 minutes
Result: 93 out of 121
Stars: 3.0 out of 5

Both tests are then added up to a total for customer service:

Result: 95 out of 121
Stars: 3.5 out of 5

Test of game selection

When we evaluate the range of games, we firstly look at how many other types of games you can play, and secondly how many different casino games there are.

Number of casino games: 2781
Number of other types of games: 0, live casino
Result: 14 out of 121
Stars: 4.0 out of 5

Website speed test

The test compares how long it takes from click to fully loaded page at SpinGenie Casino compared to other casino sites.

Average loading time: 2.20 seconds
Result: 66 out of 121
Stars: 3 out of 5

Overall ranking for SpinGenie Casino

To come up with SpinGenie's overall star rating and their overall ranking on saferonlinegambling.org, we add up all of their placements in these tests.

Points based on results – this ranking serves as a comparison between different casinos. The lower the score, the better.
Bonuses: 52 points
Customer service: 95 points
Game range: 14 points
Website speed: 66 points
Total: 227 points
Ranking in relation to other casinos based on points: 56 out of 121

Stars based on user-friendliness - if a casino receives many stars, it does not necessarily mean that it is better than all others, but rather that it simply provides a good user experience (which many casinos can do). The more stars, the better.
Bonuses: 1.0 out of 5
Customer service: 3.5 out of 5
Game selection: 4.0 out of 5
Website speed: 3 out of 5
Total: 2.88 out of 5 (rounded to 3.0 in reviews and rankings)
Placement in relation to other casinos based on stars: 80 out of 121.

The overall ranking of saferonlinegambling.org takes into account both points and stars where both parts have equal weight and where points will be decisive if the total would be equal.
SpinGenie Casino's overall ranking at saferonlinegambling.org : 73 out of 121.